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Resolved Fatal Error after upgrading to F2C Pro

  1. Issue
  1. LucasT
    LucasT
  2. F2C article templating
  3. Wednesday, 14 September 2016
  4.  Subscribe via email
Hello!
First of all I'm running Joomla! 3.6.0 and F2C Lite 5.5-1 & F2C Pro 6.14 (Explanation ahead).

So, after I've found F2C Lite to be what I needed for my website I went ahead with my group and subscribed to the 6 month plan.
I backed up all of the data and installed Pro Version as guided in the documentation through the install package.
The problem happens only when I get to the "F2C Article Manager" where a Fatal Error in PHP occurs (screenshot attached). This is what appears on the errorlog.
<pre class="line-numbers"><code class="language-markup">PHP Fatal error: Call to undefined method Form2ContentHelperAdmin::CreateFeaturedButton()</code></pre>

Let me know if there is anything else you need.

Thanks in advance
Responses (10)
LucasT
LucasT
Accepted Answer Pending Moderation
Here is the screenshot I forgot to add.
Attachments (1)
Capture.PNG Capture.PNG
  1. more than a month ago
  2. F2C article templating
  3. # 1
F2C webmaster
F2C webmaster
Accepted Answer Pending Moderation
Hi Lucas,

Sorry for the inconvenience. To narrow possibilities down, are you by any chance using the non-default admin template?

Regards,
Patrick
Please read the F2C documentation before asking questions! Thank you if you've done so ;)
  1. more than a month ago
  2. F2C article templating
  3. # 2
LucasT
LucasT
Accepted Answer Pending Moderation
Hey Patrick!
We are using Isis, and for security measures we deleted the other admin templates that are installed along Joomla.
As an update, we've installed F2C Pro (6.14) on another website (Joomla 3.6.1) which runs and works perfectly fine, but this was a clean installation on a website that never used F2C before.

Hope this helps narrow it down.
  1. more than a month ago
  2. F2C article templating
  3. # 3
Julien
Julien
Accepted Answer Pending Moderation
Hi Lucas,

I'm still investigating why this happens. I think it has to do with the "Show featured" column in the menu item settings.
When you switch that to "no" does the problem disappear?

best,
Julien
  1. more than a month ago
  2. F2C article templating
  3. # 4
F2C webmaster
F2C webmaster
Accepted Answer Pending Moderation
Any news on this topic?
Please read the F2C documentation before asking questions! Thank you if you've done so ;)
  1. more than a month ago
  2. F2C article templating
  3. # 5
Marc
Marc
Accepted Answer Pending Moderation
Hi,
I'm trying to help someone who has the same problem :
J3.9.1
Upgrade from F2C Lite 5.6.0 to F2C Pro 6.17.4
Isis regular template


message "Call to undefined method Form2ContentHelperAdmin::CreateFeaturedButton() " when he tries to open the F2C article manager only.

Julien said

I'm still investigating why this happens. I think it has to do with the "Show featured" column in the menu item settings.
When you switch that to "no" does the problem disappear?

But I don't understand what does he means.

Any news ?

Thanks
  1. more than a month ago
  2. F2C article templating
  3. # 6
F2C webmaster
F2C webmaster
Accepted Answer Pending Moderation
Hi Marc,

Thanks for your update and sorry for the inconvenience. So far I haven't been able to reproduce the issue. I have done numerous upgrades which means the issue might be more exotic or server based. I will ask Julien to have another look, he most probably requires a backup to investigate.

Regards,
Patrick
Please read the F2C documentation before asking questions! Thank you if you've done so ;)
  1. more than a month ago
  2. F2C article templating
  3. # 7
Marc
Marc
Accepted Answer Pending Moderation
Hi Patrick,

thanks for your response but note that I'm not the OP so we have the same problem on at least 2 completely different installations.

Regards,
Marc
  1. more than a month ago
  2. F2C article templating
  3. # 8
Julien
Julien
Accepted Answer Pending Moderation
Hi Marc,

Could you please send me an Akeeba back-up of a site where this issue occurs?

You can send it to julien at opensourcedesign dot nl

best,
Julien
  1. more than a month ago
  2. F2C article templating
  3. # 9
Marc
Marc
Accepted Answer Pending Moderation
Hi,
sorry for the delay but I'm not in charge for this one.
the problem has been resolved: they were using a custom version of isis template and all is working fine with a stock version!

regards,
Marc
  1. more than a month ago
  2. F2C article templating
  3. # 10
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